Terms & Conditions

General Information

Welcome toThe Joy Studio. By using our services, booking classes, or engaging with us in any other way, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms and Conditions, you must refrain from using our services.

The Joy Studio is located in Casablanca Greentown, Morocco. We provide Yoga, Pilates and fitness classes, as well as other wellness services. These Terms & Conditions govern the use of our services, including booking classes, attending sessions, and interacting with our website and other platforms.

Booking and Cancellations

Class Bookings: To attend any Pilates or fitness class, you must book your spot in advance via our website, mobile app, or in person at the studio. All bookings are subject to availability.
Cancellation Policy: You must cancel your class at least 3h before the scheduled class time to avoid being charged. Cancellations made after this period may incur a full charge for the session.
Late Arrivals: Please arrive at least 15 minutes before the class starts. Late arrivals may not be allowed to join the session once it has begun, for safety and operational reasons.

Memberships & Payments

Membership Fees: We offer various membership plans and carnets, including monthly, quarterly, and yearly options. By purchasing a membership, you commit to the payment plan selected.
Payment Methods: Payments for memberships, classes, and services can be made via [credit card, bank transfer, cash, or other available payment methods].
Refund Policy: All memberships and class packages are non-refundable. However, in case of a medical emergency or other extenuating circumstances, we may offer credit or alternative arrangements at our discretion.

General Information

Health and Safety

Pre-existing Conditions: It is your responsibility to inform your instructor and the Studio of any medical conditions, injuries, or limitations that may affect your participation in classes.
Waiver of Liability: By booking a class, you agree to assume all risks associated with participating in Pilates and fitness activities. You release The Joy Studio from any liability for personal injury or damages.
Health Screening: If required, you may need to complete a health questionnaire prior to your first class to ensure that you can safely participate in our programs.

Conduct and Etiquette

Use of Equipment: Our studio provides the necessary equipment for Pilates classes. You may also bring your own equipment if desired. You are responsible for cleaning and sanitizing equipment after use.
Damaged Equipment: If any equipment is damaged during your session, you may be charged for repairs or replacement.

Class Changes and Cancellations by The Joy Studio

Class Modifications: We reserve the right to change or cancel any scheduled class. In case of cancellation by the Studio, we will offer you the option to reschedule or receive a credit for the class.
Instructor Substitutions: Instructors may be substituted due to unforeseen circumstances. We will make every effort to notify you in advance if there is a change in your scheduled class instructor.

Privacy and Data Protection

Personal Information: By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy. We will never share your information with third parties without your consent, except as required by law.
Marketing Communications: By providing your contact details, you agree to receive marketing communications, newsletters, and updates from The Joy Studio. You may opt-out at any time by following the unsubscribe instructions in our emails.

Intellectual Property

Studio Content: All content, including logos, images, videos, and written materials, is the intellectual property of The Joy Studio and may not be used without express permission.

Changes: We may update these Terms & Conditions from time to time. Any changes will be communicated to you via email or posted on our website. Continued use of our services following any changes constitutes your acceptance of the updated terms.

Class Changes and Cancellations by The Joy Studio

Class Modifications: We reserve the right to change or cancel any scheduled class. In case of cancellation by the Studio, we will offer you the option to reschedule or receive a credit for the class.
Instructor Substitutions: Instructors may be substituted due to unforeseen circumstances. We will make every effort to notify you in advance if there is a change in your scheduled class instructor.

Privacy and Data Protection

Personal Information: By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy. We will never share your information with third parties without your consent, except as required by law.
Marketing Communications: By providing your contact details, you agree to receive marketing communications, newsletters, and updates from The Joy Studio. You may opt-out at any time by following the unsubscribe instructions in our emails.

Intellectual Property

Studio Content: All content, including logos, images, videos, and written materials, is the intellectual property of The Joy Studio and may not be used without express permission.